måndag 9 mars 2015

Think-aloud with my parents

For this think-aloud I sat down with my parents, one at a time and observered how they interacted with our design prototype. All the testing was done on a live iPhone running the prototype.

The main goal of this test is to see if the workflow of the application is working as we intended from the start. If that turns out to work then we have a foundation to build the other designs upon. There is huge win if the workflows on the different platforms are the same.

I made the following introduction to both of the testers.

"The product you are about to use is a museum visit planner. It takes what you like and need from a museum and calculates a personal route for you.

The only thing you need to remember during this is to say everything you think, even if it is gibberish. All feedback is written down and condensed. Here you go!"

Mom

Mom started out looking for help boxes and stuff in order to figure out how to use the application. She seemed a bit afraid to test around and was scared that she might ruin something. But after a few clicks she figured our how the main procedure worked. Below are the problems that arised.

Question marks/Problems

  • No helpful text
  • Needed to poke around
  • No animations made for confusion during transistions
  • Some colors caused some confusion
  • Button unclear if text or a button

Notes

  • Tester seemed to understand the workflow after a couple of minutes.
  • Low quality textures, icons, pictures, weird colors, all distractions.
  • Understood where it was going in terms of value towards the user, might not have found it.

Dad

Dad was a bit more aggressive in the way he handle the application. He started clicking around and exploring. This caused a tad bit confusion as he drifted between the two main views and had a hard time understanding that this was all of the application. After that epiphany he started on the main procedure. Below are the problems that arised.

Question marks/Problems

  • Unclear directions
  • No direction text
  • Lack of options
  • Minor stutters
  • No animations
  • Weird color combinations
  • Hard to interpret icons

Notes

  • Tester seemed to understand the workflow after a couple of minutes.
  • Low quality textures, icons, pictures, weird colors, all distractions.
  • Did not see the point of the application
  • Hard time seeing the workflow as a process